1.A farm environment has multiple servers that run

Microsoft Windows SharePoint Services. You create a new

feature named myFeature.
 
You need to deploy and activate myFeature for the http:

//www.contoso.local site.
 
Which three actions should you perform? (Each correct

answer presents part of the solution. Choose three.)

A:Run the IISReset command on one server in the farm.
B:Run the IISReset command on each server in the farm.
C:Run the stsadm o activatefeature name myFeature url

http: //www.contoso.local command on one server in the

farm.
D:Run the stsadm o activatefeature name myFeature url

http: //www.contoso.local command on each server in the

farm.
E:Copy the feature files to the correct directory on

one server in the farm. Run the stsadm o installfeature

name myFeature command on that server.
F:Copy the feature files to the correct directory on

each server in the farm. Run the stsadm o

installfeature name myFeature command on each server in

the farm.
Correct Answers:  B, C, F  70-272 70-293 70-297

2.You are creating a Microsoft Windows SharePoint

Services application.
 
You write the following code segment. (Line numbers are

included for reference only.)
 
01 Public Sub DownloadDocument ( ByVal web As SPWeb )
02    Dim docLib As SPDocumentLibrary = _
      CType ( web.Lists ("shared Documents"),

SPDocumentLibrary )
03    Const fil eShare As String = "C:\Download"
04    ...
05 End Sub
 
You need to move each document to the C:\Download

folder. You also need to remove each document from the

document library.
 
Which code segment should you insert at line 04?

A: For Each folder As SPFolder In docLib.Folders
   folder.MoveTo ( fileShare )
Next
B: For Each item As SPListItem In docLib.Items
  Dim targetPath As String = Path.Combine ( fileShare ,

item.File.Name )
   item.File.MoveTo ( targetPath )
Next
C: For Each item As SPListItem In docLib.Items
  If item.File.Exists Then
    Dim targetPath As String = Path.Combine ( fileShare

, item.File.Name )
     item.File.MoveTo ( targetPath )
  End If
Next
D: For Each item As SPListItem In docLib.Items
  Dim targetPath As String = Path.Combine ( fileShare ,

item.File.Name )
  ' Using
  Dim stream As FileStream = _
  New FileStream ( targetPath , FileMode.Create )
  Try
     stream.Write ( item.File.OpenBinary (), 0, _
     CType ( item.File.Length , Integer))
  Finally
     CType (stream, IDisposable ).Dispose()
  End Try
   item.Delete ()
Next.
Correct Answers:  D  70-433 70-450 70-536

3.You create a Microsoft Windows SharePoint Services

site that contains task lists.
 
You are creating a custom Search Web Part that displays

the number of unassigned tasks on the site.
 
You need to retrieve a list of task items from within

the Web Part for which the assignment field is empty.
 
What should you do?

A: Create an instance of the FullTextSqlQuery class and

pass a SQL string to the QueryText property.
B: Create an instance of the KeywordQuery class and set

the QueryText property to the value AssignedTo.
C: Create an instance of the SPQuery class and pass a

Collaborative Application Markup Language (CAML) string

to the query property. Iterate through the task lists

on the site and pass the query property to the

SPList.GetItems method.
D: Create an instance of the SPQuery class and pass a

Collaborative Application Markup Language (CAML) string

to the query property. Iterate through the task lists

on the site and pass the SPQuery object to the

SPList.GetItems method.
Correct Answers:  D

4.You create a Microsoft Windows SharePoint Services

site that contains a content type named Proposal. The

Proposal content type is applied to lists that are

named within the site collection.
 
You need to update the Proposal content type to include

a new column. You also need to ensure that the existing

lists display the new column.
 
What should you do?

A: Modify the Proposal content type to include the new

column, and then push down the change to all content

types that inherit the Proposal content type.
B: Modify the Proposal content type to include the new

column, and then write code to install and activate the

content type on all sites in the site collection.
C: Modify the Proposal content type to include the new

column, and then write code to add the column to all

lists to which the Proposal content type is applied.
D: Create a new content type that is based on the

Proposal content type and contains the new column.

Deploy the new content type to all sites that use the

Proposal content type, and then move the Proposal

content type to the _Hidden content type group.
Correct Answers:  A

5.You are creating a Microsoft Windows SharePoint

Services application.
 
Your organization plans to create a custom version of

the site definition of the Team site and make the

custom version available to all site owners.
 
You need to ensure that the customizations are retained

when the Windows SharePoint Services updates are

applied.
 
What should you do?

A: Rename the existing site definition of the Team

site.
B: Customize the existing site definition of the Team

site.
C: Create a custom template that is based on an

instance of the Team site.
D: Create and customize a new copy of the existing site

definition of the Team site.
Correct Answers:  D  MB6-820 VCP-310 642-453
 
6.You define a custom field type. You override the

GetValidatedString() method in the custom field type.
 
You implement the custom field type in a list. In some

scenarios, the data in the list is updated without the

GetValidatedString() method being called.
 
You need to identify the scenario in which the

GetValidatedString() method is called.
 
When is the GetValidatedString() method called?

A: When the user adds or updates the data in the data

sheet view
B: When the user adds or updates the data by using the

Web form interface
C: When an application adds or updates the data through

Web services
D: When an application adds or updates the data through

the object model
E: When the user adds or updates the data in Microsoft

Office Access that is connected to the Microsoft

Windows SharePoint Services list
Correct Answers:  B

7.You are creating a Microsoft Windows SharePoint

Services application.
 
You need to display the custom site navigation of your

company in a site definition.
 
Which file should you modify?

A: Onet.xml
B: Schema.xml
C: VWStyles.xml
D: WebTemp.xml
Correct Answers:  A

8.You are creating a Microsoft Windows SharePoint

Services application that uses a tasks list.
 
The application must notify the project manager each

time a new task is inserted into the tasks list. You

write an event receiver in the class named

TaskEventClass and compile the class in the assembly

named TaskEventAssembly.
 
You need to register the event receiver. You also need

to ensure that the event receiver is fired only when an

item is added to the tasks list.
 
Which code segment should you use?

A: Public Sub AddEventReceiver(ByVal web As SPWeb)
  web.EventReceivers.Add(SPEventReceiverType.ItemAdded,

_
  "TaskEventAssembly", "TaskEventClass")
End Sub
B: Public Sub AddEventReceiver(ByVal web As SPWeb)
  web.Lists("Tasks").EventReceivers.Add

(SPEventReceiverType._
  ItemAdded, "TaskEventAssembly", "TaskEventClass")
End Sub
C: Public Sub AddEventReceiver(ByVal web As SPWeb)
  Dim list As SPList = web.Lists("Tasks")
  list.EventSinkAssembly = "TaskEve ntAssembly"
  list.EventSinkClass = "TaskEventClass"
  list.EventSinkData =

SPEventReceiverType.ItemAdded.ToString
End Sub
D: Public Sub AddEventReceiver(ByVal web As SPWeb)
  Dim list As SPList = web.Lists("Tasks")
  Dim eventHandler As

SPEventReceiverDefinitionCollection = _
  web.EventReceivers
  eventHandler.Add(SPEventReceiverType.ItemAdded, _
  "TaskEventAssembly", "TaskEventClass")
End Sub
Correct Answers:  B

9.You create a Microsoft Windows SharePoint Services

application. Your company creates two SharePoint sites

named Site1 and Site2 in the same Web application.
 
You write the following code segment.
 
Private site1 As SPWeb = _
(New SPSite("http: //localhost/Site1")).OpenWeb()
Private site2 As SPWeb = _
(New SPSite("http: //localhost/Site2")).OpenWeb()
 
You need to copy a custom cross-site group named

CrossSite from Site1 to Site2.
 
Which code segment should you use?

A: Dim CrossSite As SPRoleDefinition = New

SPRoleDefinition()
site2.RoleDefinitions.Add(CrossSite)
B: Dim CrossSite As SPRoleDefinition = _
site1.RoleDefinitions("CrossSite")
site2.RoleDefinitions.Add(CrossSite)
C: Dim CrossSite As SPRoleDefinition = _
site1.RoleDefinitions("CrossSite")
For Each role As SPRoleDefinition In

site1.RoleDefinitions
  If CrossSite.Type.ToString() = "CrossSite" Then
    site2.RoleDefinitions.Add(CrossSite)
  End If
Next
D: Dim roles As SPRoleDefinitionCollection = _
site1.RoleDefinitions
Dim CrossSite As SPRoleDefinition = New

SPRoleDefinition()
roleDefinition.BasePermissions = SPBasePermissions._
AddListItems Or SPBasePermissions.BrowseDirectories Or

_
SPBasePermissions.EditListItems
CrossSite.Description = "CrossSite Group"
CrossSite.Name = "CrossSite Group"
roles.Add(CrossSite)
Correct Answers:  B

10.You create a Microsoft Windows SharePoint Services

site and a custom workflow definition. The workflow

must be associated with a custom list.
 
You need to display a form named Workflow1.aspx to the

site administrator when the site administrator

associates the workflow with a custom list.
 
Which XML fragment should you add to the workflow

definition schema?

A: < Workflow
Name=" myWorkflow "
CodeBesideClass ="myWorkflow.Workflow1"
InstantiationUrl ="_layouts/Workflow1.aspx" >
< /Workflow >
B: < Workflow
Name=" myWorkflow "
CodeBesideClass ="myWorkflow.Workflow1"
StatusUrl ="_ layouts /Workflow1.aspx" >
< /Workflow >
C: < Workflow
Name=" myWorkflow "
CodeBesideClass ="myWorkflow.Workflow1" >
< AssociationData > _layouts/Workflow1.aspx < /

AssociationData >
< /Workflow >
D: < Workflow
Name=" myWorkflow "
CodeBesideClass ="myWorkflow.Workflow1"
AssociationUrl ="_layouts/Workflow1.aspx" >
< /Workflow >
Correct Answers:  D

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1.You are writing the functional specification for your solution. You define two roles, one for Team

Leads and the other for Business Planners. Each role performs various tasks. You need to identify the

tasks that are performed by each role. Move the appropriate tasks to the corresponding role. (Use only

tasks that apply. You might need to reuse tasks).
 
Drag and drop question. Drag the items to the proper locations.
Correct Answers:  220-602 642-515 70-270
 
2.You are creating the primary scenario for a use case named Student registers for a course. You need to

identify the actions that should be part of the primary scenario. Move the appropriate actions from the

Possible Actions pane to the Primary Scenario Actions pane, and arrange them in the appropriate order

(Use only actions that apply.)
 
Drag and drop question. Drag the items to the proper locations.
Correct Answers:
 
3.You are designing a utility to export all data from REG2 to an XML file. This utility must write

important messages to an event log. You must choose a log type. What are two possible log types for you

to use? (Each correct answer presents a complete solution. Choose two.)

A:the Security log
B:a custom log
C:the Application log
D:the System log
Correct Answers:  B, C

4.The online store application needs to be localized. You plan to use the localization support in the

Microsoft .NET Framework. Which localization feature or features are feasible? (Choose all that apply.)

A:Automatically format currency for different cultures.
B:Support multibyte character sets (MBCS).
C:Support right-to-left mirroring of Web pages.
D:Automatically convert currency values for different cultures
E:Automatically translate text for different cultures.
F:Support localized resources for different cultures.
Correct Answers:  A, B, F  70-272 70-293 70-297

5.The Web application used by Business Planners generates many types of reports. One type displays

billing information over specified timeframes. The user selects a lawyer and a timeframe, and the report

displays the average number of minutes billed by that lawyer per day and the average number of minutes

billed to each client per day over that timeframe. You must ensure that this report is generated with a

minimum of network traffic. What should you do?

A: Use Microsoft SOL Server indexes to optimize the data calculations.
B: Use Microsoft SOL Server stored procedures for the data calculations
C: Implement the calculations in a data layer class,
D: Implement the calculations in a business layer class.
Correct Answers:  B

6.In your first project code review, you detect several violations of your policies. The following

examples are typical violations

 Data controls are used in presentation layer components.
 Windows Ul elements are added to Web Ul projects.
 Shareware user controls are used.

You must establish and enforce standards to prevent these kinds of violations. You want to enforce the

standards with a minimum of administrative effort What should you do?

A: Base projects on an appropriate Microsoft Visual Studio .NET Enterprise Template.
B: Write a utility that uses Microsoft .NET reflection to examine compiled code for inappropriate types
C: Conduct more frequent code reviews.
D: Use Active Template Library projects.
Correct Answers:  A

7.You are establishing a new development environment for the online store application. You are using

source code control (SCC) software. Every night, you must perform software builds that use the source

code currently in SCC. Which action or actions should you take? (Choose all that apply.)

A:Copy the most current source code from SCC onto an isolated build computer.
B:Copy the most current source code from SCC onto the lead developer's computer
C:Check all source code into SCC after unit testing,
D:Check all source code into SCC every night.
Correct Answers:  A, C  70-431 70-433 70-450

8.You are reviewing a conceptual diagram of the modules that must be developed for your solution. Which

module or modules should be included? (Choose all that apply.)

A:a utility that uploads information to the billing application
B:a timesheet entry application
C:a Windows CE application
D:a billing database
E:a Web application for Team Leads and Business Planners
F:a timesheet entry database
G:a notification engine that sends timesheet entry reminders
Correct Answers:  A, B, C, E, F

9.You need to identify the sequence of decisions that are required when a student tries to register for a

course section. Proposed sequences are shown in the sequence diagrams. (Click the Exhibit button, and

then click the Diagram A tab, the Diagram B tab, the Diagram C tab, and the Diagram D tab.) Which diagram

should you use?
 
A: Diagram A
B: Diagram B
C: Diagram C
D: Diagram D
Correct Answers:  A

10.You need to develop two business layer classes that will be used by the IVR application. The IVR

application will be complete in two weeks. Your business layer classes will be complete in six weeks. You

need to manage these conflicting development schedules and minimize integration time. What should you do?

A: Instruct the IVR consultant to create classes that are equivalent to the classes that you will create.
B: Create and document the database. Then instruct the IVR consultant to access the database directly

instead of using your classes
C: Create skeleton classes or interfaces for the IVR consultant to use.
D: Instruct the IVR consultant to comment out the IVR application code that references the classes that

you will create.
Correct Answers:  C

1.Drop
 
Drag and drop question. Drag the items to the proper locations.
Correct Answers:    70-294 70-298 70-299
 
2.Which statement best describes the relationship between CapEx, OpEx, and TCO?

A: Small OpEx savings often yield large TCO savings.
B: Small CapEx savings often yield large TCO savings.
C: Large CapEx savings rarely yield large TCO savings.
D: Large OpEx savings rarely yield large TCO savings.
Correct Answers:  A

3.Which two network infrastructure modules provide aid in communication between

users and servers? (Choose two.)

A:NAM
B:FWSM
C:PIX 510
D:ASA 5540
E:FlexWAN
F:Catalyst 4948
Correct Answers:  A, B

4.A particular data center consists of the following:

    routers
    nonmodular Cisco Catalyst switches
    Cisco PIX Firewalls
    Cisco CSS 11506 Content Services Switches

Which two products will ease the introduction of a new application? (Choose

two.)

A:Cisco MDS 9148 Multilayer Switch
B:Cisco Application Control Engine
C:Cisco Application Velocity System
D:Cisco Wide Area Application Engine
E:Cisco ASA 5505 Adaptive Security Appliance
Correct Answers:  B, C  70-291 70-284 70-454

5.Which statement is the key advantage of Cisco Catalyst blade switches?

A: They are the best switch choice for small to medium businesses.
B: They are available for a large number of third-party vendor server chassis.
C: They are a low-cost solution for switching a large number of servers.
D: They improve security and manageability by extending the infrastructure to

the network edge.
Correct Answers:  D

6.Which two components fall within the Cisco SONA framework application

services? (Choose two.)

A:Cisco AON Software
B:Cisco VFrame
C:application delivery
D:Layer 0 infrastructure
E:application optimization
Correct Answers:  A, C

7.Which two technology areas cover all aspects of data center operations?

(Choose two.)

A:security
B:management
C:applications
D:virtualization
Correct Answers:  A, B

8.Which four challenges will a customer face when looking to deploy application

solutions? (Choose four.)

A:cost
B:storage
C:security
D:reliability
E:automation
F:performance
Correct Answers:  A, C, D, F  1Y0-A08 70-290 BI0-132

9.What is the maximum forwarding capability of the Cisco Catalyst 6500 Series

Switch?

A: 720 mpps
B: 6500 mpps
C: 230 Gbps
D: 256 Gbps
E: infinite
Correct Answers:  A

10.Which product feature is a major selling point of the Cisco MDS 9000 Series

SSM?

A: modular Cisco IOS Software
B: serverless backups
C: product interoperability
D: wide variety of add-on cards
Correct Answers:  B

1.What is the advantage of generic GRE?

A: Only one generic GRE tunnel can be created on the

switch.
B: It is faster than WCCP GRE.
C: It speeds Layer 2 redirection.
D: It does not spike the CPU on a Cisco Catalyst 6500

because generic GRE processes packets in hardware.
Correct Answers:  D   70-290 BI0-132 1y0-a06

2.Which of these parameters should you consider when

selecting a WAE model for a Cisco WAAS deployment?

A: total WAN throughput
B: optimized WAN throughput
C: bandwidth of the largest WAN link
D: bandwidth of the smallest WAN link
Correct Answers:  B

3.What is the function of the Catalyst 6500 ACE module

in a Cisco WAAS solution?

A: to perform application acceleration functions for

CIFS applications
B: to provide interception and load-balancing of WAE

appliances in the data center
C: to support load balancing of large numbers of WAE

appliances when deployed with WCCPv2
D: to provide WAN optimization capabilities in the data

center
Correct Answers:  B

4.Which step will be taken first to perform a Cisco WAAS

demonstration?

A: Run the Cisco WAAS WAE setup procedure.
B: Modify the QoS settings to support Cisco WAAS.
C: Open port 4440 on corporate firewalls.
D: Take a baseline test of applications, prior to

installing Cisco WAAS.
Correct Answers:  D   70-293 70-297 70-431

5.Which statement best describes the purpose of Cisco

WAAS Transport Flow Optimization?

A: compress data
B: reduce packet loss
C: mask problematic WAN conditions
D: reduce congestion on low-bandwidth networks
Correct Answers:  C

6.Which of these parameters should you consider when

selecting a WAE model for a Cisco WAAS deployment?

A: the number of users at each site
B: the total storage capacity of each application that

will be optimized
C: the number of TCP connections that are being

optimized by each WAE
D: the WAN bandwidth and number of TCP connections that

are being optimized by each WAE
Correct Answers:  D

7.Your customer is using firewalls. What must be

permitted to pass through the firewalls in order to

allow WAE auto-discovery?

A: TCP options
B: TCP port 139
C: TCP port 445
D: TCP SYN-ACK with data
Correct Answers:  A

8.When you size a Cisco WAAS solution, you should assume

that how many of the total number of concurrent TCP

connections per user will be optimized?

A: 1-2
B: 4-7
C: 14-20
D: 25-40
Correct Answers:  B  70-450 70-536 70-646

9.How often does a Cisco WAE negotiate the policy to be

used for a given connection?

A: every time a new client-server pair initiates

communication
B: every time a TCP connection is established through

the WAE
C: twice, once for outgoing and once for incoming

traffic
D: once, after which the WAE uses the policy for all

connections
Correct Answers:  B

10.Which two entities are in charge of reestablishing

the connections if a Cisco WAE that is optimizing

connections fails? (Choose two.)

A:the host on the side of the network on which the Cisco

WAE failed
B:the remaining Cisco WAE from the original optimized

pair
C:the WCCP router at the branch office
D:the WCCP router at the data center
Correct Answers:  A, B

1.Drop
 
Drag and drop question. Drag the items to the proper

locations.
Correct Answers:       642-456 220-602 642-892
 
2.Drop
 
Drag and drop question. Drag the items to the proper

locations.
Correct Answers:
 
3.In addition to enabling tracing in the Cisco Unified

IP IVR, what additional trace files would be helpful

in troubleshooting calls that are being dropped in the

Cisco Unified IP IVR for the Cisco Unified Contact

Center Enterprise solution? (Choose two.)

A:Cisco Unified Communications Manager > CM Services >

CM Services > Cisco CallManager > Debug Trace Level

set to Detailed
B:Cisco Unified Communications Manager > CM Services >

CM Services > Cisco CallManager > Debug Trace Level

set to Error
C:Cisco Unified Communications Manager > CTI Services

> SDI > Debug Trace Level set to Error
D:Cisco Unified Communications Manager > CTI Services

> Cisco CTIManager > Debug Trace Level set to Detailed
E:Cisco Unified Communications Manager > CM Services >

Cisco CTIManager > Debug Trace Level set to Detailed
Correct Answers:  A, E

4.Refer to the exhibit. In the distributed Cisco

Unified Contact Center Enterprise design with multiple

Cisco Unified Communications Manager clusters as shown

in the exhibit, what is the impact if Agent 2551

transfers a call, routed to that agent by Cisco

Unified CCE, directly to Agent 1233 using the agent

extension 3311?
 
A: Agent 1233 could get an ACD call routed by Cisco

Unified CCE on extension 3311.
B: Cisco Unified CCE would reject the transfer across

the intercluster trunk automatically.
C: Agent 1233 would get the call, but without any

screen pop or CTI data.
D: Cisco Unified CCE provides cradle-to-grave

reporting on the call once it is sent to Agent 1233.
E: The call would only work if both agents were using

either CAD or CTI OS desktops.
Correct Answers:  C         642-873 640-822 350-018 70-432

5.Refer to the exhibit. In a Cisco Unified Contact

Center Enterprise deployment, Agent 180020 using the

Cisco Unified Communications Manager IP Phone with

Extension 7220 is unable to log in to the system.

Given the configuration in the exhibit, what changes

need to be made to allow this agent to log in?
 
A: Add the agent's device (IP Phone) to the Controlled

Devices for PGuser JTAPI/CTI Application User using

Cisco Unified Communications Manager Administration.
B: Add Agent 180020 to the "Sales" skill group to

allow the system to route calls to the agent.
C: Add the agent's device (IP Phone) to the Controlled

Devices for IPIVRuser JTAPI/CTI Application User using

Cisco Unified Communications Manager Administration.
D: Add the Role "Standard Presence User" to the PGuser

configuration using Cisco Unified Communications

Manager Administration.
Correct Answers:  A

6.Refer to the exhibit. In a Cisco Unified Contact

Center Enterprise deployment with agents deployed as

shown in the exhibit, an agent has reported receiving

CTI screen pops for calls, but then the call is not

sent to the agent. What is a possible cause of this

problem?
 
A: The agent logged in with an extension that does not

exist.
B: The agent logged in using an extension that is

assigned to another agent's phone.
C: The agent's phone is not associated with the PG

User.
D: The agent is still logged into CTIOS on another PC.
Correct Answers:  B

7.When troubleshooting calls that are dropping in the

Cisco IP IVR in the Cisco Unified Contact Center

Enterprise solution, which log file settings would be

useful? Select the three best options for tracing from

the AppAdmin > System > Tracing menu. (Choose three.)

A:Trace Configuration > CRS Engine > SUBSYSTEMS turn

on these MIVR trace Debug levels SS_TEL and SS_ICM
B:Trace Configuration > CRS Engine > SUBSYSTEMS turn

on these MIVR trace Debug levels SS_TEL and SS_JTAPI

and SS_ICM
C:Trace Configuration > CRS Engine > SUBSYSTEMS Under

MISCELLANEOUS, turn on this MIVR trace Debug level for

ENG
D:Trace Configuration > CRS Engine > SUBSYSTEMS Under

LIBRARIES, turn on this MIVR trace Debug level for

LIB_ICM
E:Trace Configuration > CRS Engine > SUBSYSTEMS Under

LIBRARIES, turn on this MIVR trace Debug level for

LIB_JTAPI
Correct Answers:  A, C, D      70-294 642-691 642-383

8.In a Cisco Unified Contact Center Enterprise

deployment, callers are reporting that when they call

in, their calls are being intermittently dropped

without hearing a welcome or queue message.

Which two problems could potentially cause calls not

to reach the Cisco Unified IP IVR? (Choose two.)

A:The Cisco Unified IP IVR Media Group does not have

any remaining channels.
B:The number of ports in the Cisco Unified IP IVR Call

Control Group does not match the number of ports in

the Cisco Unified IP IVR Media Control Group.
C:There are more Cisco Media Channels configured in

the Cisco Unified IP IVR than Cisco Unified

Communications Manager CTI Ports assigned in the Cisco

Unified IP IVR.
D:The Cisco Unified Communications Manager Calling

Search Space of the Gateway of the call does not have

access to the partition in which the Cisco Unified IP

IVR CTI Ports are found.
E:The CTI Ports have not been assigned to a Call

Control Group via AppAdmin in Cisco Unified IP IVR.
F:The Cisco Unified IP IVR CTI Ports do not have a

Calling Search Space assigned in Cisco Unified

Communications Manager.
Correct Answers:  A, D

9.Refer to the exhibit. In a Cisco Unified Contact

Center Enterprise deployment using the Multi-Site

Centralized call processing model, all calls come into

the central site for treatment or queuing and are then

transferred across the WAN to agents. In this

deployment, agents have reported that they are getting

stuck in a reserved state but not getting the actual

call delivered to them. What is the most likely cause

of this failure?
 
A: There are not enough Cisco Unified IP IVR ports

available to queue calls at the central site.
B: The agents have lost connection to the centralized

CTI OS Servers.
C: The agent's phone was off-hook during the transfer

from the Cisco Unified IP IVR.
D: There was not enough bandwidth for the call over

the WAN, and the Cisco Unified Communications

Manager's Locations-based Call Admission Control

rejected the call setup.
Correct Answers:  D

10.Choose the correct sequence of agent state events

from Agent Login to Agent Logout in the Cisco Unified

Contact Center Enterprise solution.

A: login, not ready, ready, available, reserved,

talking, hold, wrap up, logout
B: login, ready, available, reserved, talking, hold,

wrap up, not ready, logout
C: login, not ready, ready, available, reserved, hold,

wrap up, not ready, logout
D: login, not ready, ready, available, reserved,

talking, hold, wrap up, not ready, logout
Correct Answers:  C

1.Drop
 
Drag and drop question. Drag the items to the proper

locations.
Correct Answers:       642-456 220-602 642-892
 
2.Drop
 
Drag and drop question. Drag the items to the proper

locations.
Correct Answers:
 
3.In addition to enabling tracing in the Cisco Unified

IP IVR, what additional trace files would be helpful

in troubleshooting calls that are being dropped in the

Cisco Unified IP IVR for the Cisco Unified Contact

Center Enterprise solution? (Choose two.)

A:Cisco Unified Communications Manager > CM Services >

CM Services > Cisco CallManager > Debug Trace Level

set to Detailed
B:Cisco Unified Communications Manager > CM Services >

CM Services > Cisco CallManager > Debug Trace Level

set to Error
C:Cisco Unified Communications Manager > CTI Services

> SDI > Debug Trace Level set to Error
D:Cisco Unified Communications Manager > CTI Services

> Cisco CTIManager > Debug Trace Level set to Detailed
E:Cisco Unified Communications Manager > CM Services >

Cisco CTIManager > Debug Trace Level set to Detailed
Correct Answers:  A, E

4.Refer to the exhibit. In the distributed Cisco

Unified Contact Center Enterprise design with multiple

Cisco Unified Communications Manager clusters as shown

in the exhibit, what is the impact if Agent 2551

transfers a call, routed to that agent by Cisco

Unified CCE, directly to Agent 1233 using the agent

extension 3311?
 
A: Agent 1233 could get an ACD call routed by Cisco

Unified CCE on extension 3311.
B: Cisco Unified CCE would reject the transfer across

the intercluster trunk automatically.
C: Agent 1233 would get the call, but without any

screen pop or CTI data.
D: Cisco Unified CCE provides cradle-to-grave

reporting on the call once it is sent to Agent 1233.
E: The call would only work if both agents were using

either CAD or CTI OS desktops.
Correct Answers:  C         642-873 640-822 350-018 70-432

5.Refer to the exhibit. In a Cisco Unified Contact

Center Enterprise deployment, Agent 180020 using the

Cisco Unified Communications Manager IP Phone with

Extension 7220 is unable to log in to the system.

Given the configuration in the exhibit, what changes

need to be made to allow this agent to log in?
 
A: Add the agent's device (IP Phone) to the Controlled

Devices for PGuser JTAPI/CTI Application User using

Cisco Unified Communications Manager Administration.
B: Add Agent 180020 to the "Sales" skill group to

allow the system to route calls to the agent.
C: Add the agent's device (IP Phone) to the Controlled

Devices for IPIVRuser JTAPI/CTI Application User using

Cisco Unified Communications Manager Administration.
D: Add the Role "Standard Presence User" to the PGuser

configuration using Cisco Unified Communications

Manager Administration.
Correct Answers:  A

6.Refer to the exhibit. In a Cisco Unified Contact

Center Enterprise deployment with agents deployed as

shown in the exhibit, an agent has reported receiving

CTI screen pops for calls, but then the call is not

sent to the agent. What is a possible cause of this

problem?
 
A: The agent logged in with an extension that does not

exist.
B: The agent logged in using an extension that is

assigned to another agent's phone.
C: The agent's phone is not associated with the PG

User.
D: The agent is still logged into CTIOS on another PC.
Correct Answers:  B

7.When troubleshooting calls that are dropping in the

Cisco IP IVR in the Cisco Unified Contact Center

Enterprise solution, which log file settings would be

useful? Select the three best options for tracing from

the AppAdmin > System > Tracing menu. (Choose three.)

A:Trace Configuration > CRS Engine > SUBSYSTEMS turn

on these MIVR trace Debug levels SS_TEL and SS_ICM
B:Trace Configuration > CRS Engine > SUBSYSTEMS turn

on these MIVR trace Debug levels SS_TEL and SS_JTAPI

and SS_ICM
C:Trace Configuration > CRS Engine > SUBSYSTEMS Under

MISCELLANEOUS, turn on this MIVR trace Debug level for

ENG
D:Trace Configuration > CRS Engine > SUBSYSTEMS Under

LIBRARIES, turn on this MIVR trace Debug level for

LIB_ICM
E:Trace Configuration > CRS Engine > SUBSYSTEMS Under

LIBRARIES, turn on this MIVR trace Debug level for

LIB_JTAPI
Correct Answers:  A, C, D      70-294 642-691 642-383

8.In a Cisco Unified Contact Center Enterprise

deployment, callers are reporting that when they call

in, their calls are being intermittently dropped

without hearing a welcome or queue message.

Which two problems could potentially cause calls not

to reach the Cisco Unified IP IVR? (Choose two.)

A:The Cisco Unified IP IVR Media Group does not have

any remaining channels.
B:The number of ports in the Cisco Unified IP IVR Call

Control Group does not match the number of ports in

the Cisco Unified IP IVR Media Control Group.
C:There are more Cisco Media Channels configured in

the Cisco Unified IP IVR than Cisco Unified

Communications Manager CTI Ports assigned in the Cisco

Unified IP IVR.
D:The Cisco Unified Communications Manager Calling

Search Space of the Gateway of the call does not have

access to the partition in which the Cisco Unified IP

IVR CTI Ports are found.
E:The CTI Ports have not been assigned to a Call

Control Group via AppAdmin in Cisco Unified IP IVR.
F:The Cisco Unified IP IVR CTI Ports do not have a

Calling Search Space assigned in Cisco Unified

Communications Manager.
Correct Answers:  A, D

9.Refer to the exhibit. In a Cisco Unified Contact

Center Enterprise deployment using the Multi-Site

Centralized call processing model, all calls come into

the central site for treatment or queuing and are then

transferred across the WAN to agents. In this

deployment, agents have reported that they are getting

stuck in a reserved state but not getting the actual

call delivered to them. What is the most likely cause

of this failure?
 
A: There are not enough Cisco Unified IP IVR ports

available to queue calls at the central site.
B: The agents have lost connection to the centralized

CTI OS Servers.
C: The agent's phone was off-hook during the transfer

from the Cisco Unified IP IVR.
D: There was not enough bandwidth for the call over

the WAN, and the Cisco Unified Communications

Manager's Locations-based Call Admission Control

rejected the call setup.
Correct Answers:  D

10.Choose the correct sequence of agent state events

from Agent Login to Agent Logout in the Cisco Unified

Contact Center Enterprise solution.

A: login, not ready, ready, available, reserved,

talking, hold, wrap up, logout
B: login, ready, available, reserved, talking, hold,

wrap up, not ready, logout
C: login, not ready, ready, available, reserved, hold,

wrap up, not ready, logout
D: login, not ready, ready, available, reserved,

talking, hold, wrap up, not ready, logout
Correct Answers:  C